Frequently Asked Questions

8game strictly enforces a minimum age of 21 years old, in accordance with Philippine gaming regulations under PAGCOR oversight. Age verification is required during the KYC process for all registered players. Providing false date of birth information is a violation of our Terms & Conditions and will result in permanent account closure and forfeiture of any balance.

KYC (Know Your Customer) verification is required before you can make your first withdrawal. To complete KYC on 8game, log in to your account and go to the Verification section. You'll need to upload a clear photo of a valid Philippine government-issued ID (such as a PhilSys ID, passport, driver's license, or UMID), plus a selfie holding your ID. Our team reviews submissions within 24–48 hours. Once approved, your account is fully verified.

Visit the 8game Login page and click "Forgot Password." Enter the email address registered to your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't receive the email, check your spam or junk folder. If you're still having trouble, contact our 24/7 live chat support team for assistance.

No. Each player is permitted to hold only one 8game account. Creating multiple accounts (also known as multi-accounting) is strictly prohibited under our Terms & Conditions. If duplicate accounts are detected, all associated accounts may be suspended and any bonuses or winnings forfeited. If you believe your account has been compromised, contact our support team immediately.

8game accepts a wide range of Philippine payment methods for both deposits and withdrawals, including GCash, PayMaya, BPI, BDO, and Metrobank. All transactions are processed in Philippine Peso (₱). We are continuously working to add more payment options for the convenience of our players across Manila, Cebu, Davao, Quezon City, Makati, and the rest of the Philippines.

Deposits via GCash and PayMaya are typically credited to your 8game account instantly or within a few minutes. Bank transfers via BPI, BDO, or Metrobank may take up to 30 minutes during business hours. If your deposit has not appeared after 1 hour, please contact our 24/7 live chat support with your transaction reference number and we'll resolve it promptly.

To withdraw from 8game, log in to your account and navigate to the Cashier section, then select Withdraw. Choose your preferred withdrawal method (GCash, PayMaya, BPI, BDO, or Metrobank), enter the amount in Philippine Peso (₱), and confirm. Please note that KYC verification must be completed before your first withdrawal. Withdrawal processing times vary by method but are typically completed within 1–3 business days.

8game does not charge fees on standard deposits or withdrawals. However, your bank or e-wallet provider (GCash, PayMaya, BPI, BDO, Metrobank) may apply their own transaction fees. We recommend checking with your payment provider for their current fee schedule. 8game will always display the exact amount you will receive before you confirm any withdrawal.

8game offers a comprehensive game library built for Filipino players. You can enjoy Slots with hundreds of titles from top providers, Live Casino games including baccarat, roulette, and blackjack with real dealers, Bingo rooms with multiple variants, Arcade games for quick-play fun, and Teen Patti — the classic South Asian card game loved across the Philippines. Sports betting and sabong are also available on the platform.

Yes. All slot games and RNG-based games on 8game use certified Random Number Generators (RNG) to ensure every outcome is completely random and independent of previous results. Our live casino games are streamed in real time with professional dealers, providing full transparency. 8game operates under PAGCOR regulatory guidelines, which include requirements for game fairness and integrity audits.

Absolutely. 8game is fully optimized for mobile play. The platform is accessible via any modern mobile browser on Android or iOS — no app download required. Simply visit 8game on your phone's browser and enjoy the full game library, deposits, withdrawals, and account management on the go. Whether you're in Manila, Cebu, or Davao, 8game works smoothly on your smartphone or tablet.

Teen Patti is a popular three-card poker-style card game that originated in South Asia and has gained a strong following among Filipino players. Each player is dealt three cards and the goal is to have the best hand or to bluff your opponents into folding. 8game offers multiple Teen Patti variants with different bet sizes to suit all types of players. Visit the Teen Patti page to learn more and start playing.

8game's Bingo section features multiple bingo rooms with different ticket prices, jackpot sizes, and game speeds. Purchase your bingo tickets before each round starts, and the system automatically marks your numbers as they are drawn. Complete a winning pattern — such as a line, two lines, or a full house — to win. Bingo rooms are open around the clock, so there's always a game to join no matter what time it is in the Philippines.

8game offers a welcome bonus for new players upon their first deposit. The exact bonus amount and terms are displayed on the promotions section of the platform after you log in. Welcome bonuses are subject to wagering requirements, which means you need to wager the bonus amount a specified number of times before it can be withdrawn as cash. Always read the full bonus terms before claiming any offer.

Wagering requirements (also called playthrough requirements) specify how many times you must bet a bonus amount before you can withdraw it as real money. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute different percentages toward meeting wagering requirements — slots typically contribute 100%, while table games may contribute less.

Most bonuses on 8game are credited automatically when you meet the qualifying conditions — such as making a minimum deposit. Some promotions may require you to enter a bonus code during the deposit process. Log in to your account and visit the Promotions section to see all currently available offers and their specific claim instructions. If you have trouble claiming a bonus, our live chat support team can assist you right away.